Your deposit is not in the list of active deposits and have you paid with BTC or another Crypto? Give it some time. As i all know, the BTC blockchain isn't very fast. Depending on the fees paid for the transaction it can take up to 24 hours for the payment to be completed. The following coins need several confirmations. BTC; 2 confirmation ETH; 3 confirmation LTC; 3 confirmation DASH; 3 confirmation BCH; 3 confirmation XRP; 30 confirmation XMR; 3 confirmation If the payment has been processed but your subscription isn't allocated yet please the following data in your support ticket. TXID Invoice ID This data is crucial for my support staff to match and allocate your payment! Most errors regarding payment using cryptocurrencies happen because the fee amount is not correctly included in the amount. Keep this in mind for your next payment! After verifying i will immediately assign you your deposit.